Job Description:

Job Description:

As a Field Services Repair Area Manager, you'll oversee Best Buy's in-home repair business in your designated coverage area. You'll directly lead Best Buy and Geek Squad employees while managing relationships with a network of service partner (third-party) teams that fulfill work in the home. You'll build a strong employee culture that leads to favorable customer and business results.

What you'll doEnsure operational consistency of Best Buy's repair network in alignment with enterprise and Field Services objectives by leading internal employees and influencing external service providersSet clear expectations for your team, work with them on site and/or remotely, and provide regular 1-on-1 coachingCreate and maintain an exceptional team culture centered around engagement and belongingEnsure your team follows all standard operating procedures and provide feedback to operations teams as neededManage workload and capacity planning, including schedule creation, PTO approval and route managementResponse to escalations and provide resolutions to preserve the customer experience Basic qualification2 years of experience as a supervisor or manager2 years of sales, installation, logistics, operations, warehouse, inventory or customer service experienceAbility to travel overnight approximately 25% of the yearCurrent, valid driver's licenseMust be at least 21 years oldHave and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)Acquire and maintain any state or local licensing, as required, within 90 days of hire Preferred qualificationsConsumer electronics delivery, repair or installation experienceExperience in delivery, transportation, distribution or logisticsExperience with warehouse management systemsExperience managing a remote workforceAssociate degree or higher in business, logistics or related fieldsWhat's in it for you

We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.

Our benefits include:Competitive payGreat employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingBest Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.

About us

As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™

Best Buy is an equal opportunity employer.

Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page. Position Type: Full timePandoLogic. Keywords: Field Service Manager, Location: Atlanta, GA - 30303

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