Job Description:
Job Description:Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality. Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up. Provide a positive customer service experience that makes customers want to return to on-line shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Minimum Position Qualifications:
* Ability to work without supervision
* Ability to read shelf tags
* Basic math skills (i.e., counting, addition, and subtraction)
* Excellent oral/written communication skills
Desired Previous Experience:
* Any experience as a personal shopper or in a production oriented or warehouse environment, stocking shelves, or experience as a cashier
Essential Job Functions:
* Online Grocery Pick-Up Clerk working as In-Store Grocery Shopper is responsible for selecting and gathering products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
* In-Store Grocery Shopper initiates and completes selection process for customers' on-line orders.
* Online Grocery Pick-Up team is responsible for assembling customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
* In-Store Grocery Shopper will scan and bag orders on the go while following all bagging standards.
* E-Commerce team including Online Grocery Pick- Up associate communicates any substitutions or exceptions to customer's order at time of pick-up.
* Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
* Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
* Receive customers' orders from Order Selector according to guidelines, store products in optimal temperature zones.
* Read and follow directions given in the note section
* Ensure quality and freshness of all items chosen
* Communicate with customers via a portable phone and respond to calls in a professional and timely manner
* Retrieve each customer's order from all staging locations and ensure order accuracy, load order into customers' cars
* Pick-Up Clerk should provide a positive customer service experience that makes customers want to return to on-line shopping.
* Process the orders through the point of sale (POS) system
* Follow policies and procedures to determine appropriate substitutions in the event of an out-of-stock
* Maintain organization and cleanliness of staging areas and equipment
* Report pricing, scanning, and item location discrepancies and invalid temperature types to the store e-Commerce supervisor
* Inspect equipment and notify store Pick-Up supervisor or other store management of items in need of repair
* Perform required opening and closing procedures
* Assist in training new e-Commerce team members
* Meet/exceed productivity standards
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
* Must be able to perform the essential job functions of this position with or without reasonable accommodation.
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