Job Description:
Job Description:Overview
Lumicera Health Services is seeking a Clinic Services Executive to join our team!
The Clinic Services Executive (CSE) is a highly motivated professional with at least 5 years of successful experience interfacing directly with varied complex customers preferably in healthcare, to manage existing physician and prescriber clinics and health systems. The position is responsible for the co-development of long-term account strategy for their assigned clinics. Working with Referral Coordinators, the CSE will be for responsible for identifying expansion opportunities and communicating these opportunities appropriately to be incorporated into the annual strategic business plan. The CSE will be responsible for clinic retention, achieving corporate strategic goals relative to client base, and overall customer satisfaction, including solving customer issues relative to their contracts, reporting, and interface with the Managing Specialty Account Executive for clinical issues. This position will require the ability to communicate across multiple organization levels and the ability to lead projects is required.
Is this you? Find out more below!
Responsibilities
How do I make an impact on my team? Delegate, support and provide guidance to colleagues in Referral Coordinator and Sales Representative rolesPull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clinics. Work closely with Managing Specialty Account Executive on data, strategy, and the Lumicera team approach to all meetingsMonitor and maintain performance as outlined in Contract, if applicable, to ensure Account Management team has an immediate plan to mediate any unmet guarantees moving forward; Account Management should always have a debrief with an internal department which has failed to meet a guaranteeClinic Services Executive should be able to perform both basic training and specialized training on clinic facing behaviorsFacilitate resolution of escalated prescriber/clinic issues requestsIdentify and present Clinic opportunities to improve operational costs and clinical patient outcomesTravel to Clinic sites to create and maintain presence with Clinic leaders and physiciansOther duties as assigned
Qualifications
What our team expects from you? Bachelor's degree in business, marketing, or related area preferredKnowledge of PBM, Specialty Pharmacy or health care industry preferredStrong team orientation, commitment to sales, and client service and desire to succeedExcellent verbal and written communication, presentation and negotiation skills requiredPC skills; Microsoft Office, Email, and InternetValid State Driver’s License and current Automobile Insurance PolicyParticipate in, adhere to, and support compliance program objectivesThe ability to consistently interact cooperatively and respectfully with other employees
What can you expect from Lumicera? Top of the industry benefits for Health, Dental, and Vision insurance 20 days paid time off 4 weeks paid parental leave 9 paid holidays 401K company match of up to 5% - No vesting requirement Adoption Assistance Program Flexible Spending Account Educational Assistance Plan and Professional Membership assistance Referral Bonus Program – up to $750!
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Navitus Health Solutions is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.
Equal employment opportunity, including veterans and individuals with disabilities.
PI288395497
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