CP
Customer Service - Donor Support Technician/ 4 day(s) ago
Richmond, VA 23218 US
Job Description:
Job Description:Responsibilities:
* Responsible for preparing the donor, donor area and equipment for the pheresis process.
* Prepares the autopheresis machine for the pheresis process.
* Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
* Disconnects the donor when the process is complete.
* Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
* Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
* Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
* Alerts Group Leader or Supervisor of donor flow issues.
* Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
* Understands the policies and procedures associated with hyper immune programs at the center if applicable.
* Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
* Maintains confidentiality of all personnel, donor and center information.
* May be cross-trained in other areas to meet the needs of the business.
* Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
* Perform job-related duties as assigned.
Qualifications:
* High school diploma or equivalent required
* Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
* Must be able to perform basic math calculations
Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.
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